Jewellery Care & Info

Each piece of Freckled Ivy jewellery is handmade with care using recycled sterling silver and natural elements like gemstones, sea glass and shells. Because of the delicate and unique nature of these materials, a little extra love will help your jewellery last beautifully over time.

Caring for Your Jewellery:

  • Keep it dry – Although all pieces are made with sterling silver which is water durable, too much contact with water, especially saltwater or chlorinated water will add some wear and tear to your item over time. 
  • Store it safely – Keep your pieces in a soft pouch or jewellery box to prevent scratches and tarnish.
  • Polish gently – Use a silver polishing cloth to bring back shine if your piece starts to dull. I always like to add one of these into each order for you to maintain shine to your pieces. 
  • Avoid harsh chemicals – Perfume, lotions, and cleaning products can affect both silver and natural materials.

A Note on Sea Glass & Shells:
These are naturally formed and hand-collected, so each piece is one of a kind. Small variations in texture or shape are what make your jewellery truly unique.

Cuff bracelets:
Our cuff bracelets are designed to be worn on the wrist or forearm, with an open back for an adjustable fit. Each piece is annealed, meaning the metal is slightly softer, making it easier to shape to your size. Once you’ve adjusted your cuff to your perfect fit, try to avoid bending it repeatedly, as the metal can weaken over time.

For a quick guide on how to shape, put on, and take off your cuff, check out our Instagram highlights.

Sustainability:
I use recycled sterling silver for all the jewellery I made and package your jewellery using eco-friendly materials to keep my process as kind to the planet as it is to you.

If you have any questions or need help caring for your piece, don’t hesitate to get in touch—I'm always happy to help!


Freckled Ivy Returns Policy

We accept returns on faulty or damaged items caused by a maker’s error. You have 30 days from receiving your order to request a return.

  • No exchanges and no returns for wrong size or change of mind
  • Items must be unworn, unused, in original packaging, with proof of purchase
  • Sale items and those marked as imperfect are final sale
  • Stones that chip or break due to wear and tear are not eligible for return

If your item arrives damaged or faulty, or breaks within 6 months, please email us to discuss a possible fix or return.

To request a return:
Email freckledivystudio@outlook.com before sending anything back. If approved, we’ll provide return instructions and a shipping label.

Refunds:
Once your return is inspected and approved, you’ll be refunded to your original payment method within 10 business days. Allow extra time for your bank to process.